Call Center Services
Providing call center support for Federal, State, and local government agencies, as well as commercial and non-profit organizations.
Call Center Services
Providing call center support for Federal, State, and local government agencies, as well as commercial and non-profit organizations.
Midtown’s Call Center Capabilities:
- Providing 24×7 coverage
- Supporting projects of all sizes, whether it’s filling less than 10 seats to more than 1,000 seats, to anything in between
- Staffing Tier 1, 2 and 3 support
- Offering 100% bilingual representatives
- Utilizing specialized platform and proven call center technologies
- Inbound and outbound call capabilities
Midtown can provide onsite call center support, as well as remote call center solutions.
Midtown’s robust call center services include full coverage across:
- Site Management
- Program Management
- Technology Management
- Information Systems Security
- Content and Knowledge Management
- Contact/Case Management
- Relationship Management
- Customer Satisfaction
Our established Project Management Office can ramp up a project in less than a month.
Call center staff can be fully onboarded, including background checks and training, in less than 2 weeks.
Customer service that resolves user issues quickly — from our site or yours
- Providing full-time contact center scheduling
- Ensuring telephone coverage during center hours of operation.
- Conducting telephone skills and program training sessions
- Answering incoming calls and providing accurate information
- Placing outbound customer service calls and completing call guides
- Gathering, entering and verifying information.
- Meeting SLAs for customer service and documentation standards