Call Center Services

Providing call center support for Federal, State, and local government agencies, as well as commercial and non-profit organizations.
Midtown’s Call Center Capabilities:
  • Providing 24×7 coverage
  • Supporting projects of all sizes, whether it’s filling less than 10 seats to more than 1,000 seats, to anything in between
  • Staffing Tier 1, 2 and 3 support
  • Offering 100% bilingual representatives
  • Utilizing specialized platform and proven call center technologies
  • Inbound and outbound call capabilities
Midtown can provide onsite call center support, as well as remote call center solutions.
Midtown’s robust call center services include full coverage across:
  • Site Management
  • Program Management
  • Technology Management
  • Information Systems Security
  • Content and Knowledge Management
  • Contact/Case Management
  • Relationship Management
  • Customer Satisfaction
Our established Project Management Office can ramp up a project in less than a month.

Call center staff can be fully onboarded, including background checks and training, in less than 2 weeks.

Customer service that resolves user issues quickly — from our site or yours

  • Providing full-time contact center scheduling
  • Ensuring telephone coverage during center hours of operation.
  • Conducting telephone skills and program training sessions
  • Answering incoming calls and providing accurate information
  • Placing outbound customer service calls and completing call guides
  • Gathering, entering and verifying information.
  • Meeting SLAs for customer service and documentation standards

If you love what you do you'll never work a day in your life