Our client, an IT start-up company in the Cybersecurity space, is urgently seeking a Member Support Representative to provide mission-critical identity verification support to our users. Their Member Support organization is comprised of multiple units covering a breadth of technical, video, and email-related support. This is a Direct-Hire opportunity with top notch benefits and perks, as well as a unique company culture.
There are multiple shifts are available for both Tampa, FL and McLean, VA. The McLean position is conveniently located near the Greensboro Metro stop.
If you are passionate about customer service, take identity security seriously, and want to join a thriving, fast growing startup where there are multiple opportunities for upward mobility, this Member Support Representative position may be the job for you.
Remote working is possible, training will be in person for 3-4 weeks. This position will return to the office in the future but no date has been set yet.
- Provide timely, accurate, and efficient service to their customers via email and/or video chat
- Verify member identification and follow verification procedures
- Work with other members to troubleshoot verification issues and provide a working solution
- Assist in documentation and playbook updates as necessary
- Previous experience in customer service based role
- Intermediate to advanced computer skills including proficiency and multi-tasking abilities with browsers, search engines, and operating systems
- Excellent written, verbal, and interpersonal skills
- Ability to execute multiple tasks simultaneously in a fast-paced, high-volume work environment
Passion for delivering excellent customer service experiences
- Strong initiative, can-do attitude, and work ethic
- Excellent time management skills and attention to detail
- Flexibility to work nights, weekends, and holidays as needed
- Willingness and ability to train in-person
Unlimited paid-time off (PTO)
Company-sponsored health care plans for you and your family
Annual holiday parties
Fully stocked kitchen with snacks and nitro coffee (in-office)
Employee stock options
Discounted corporate gym membership and more!
If you are interested, please apply.